FAQs
❔ Frequently Asked Questions – Odor Therapy
We want your experience with Odor Therapy to be completely transparent and seamless. Below you will find answers to the most common questions regarding our products, purchasing process, and support.
🛍️ Ordering, Shipping, and Tracking
Q: How long does shipping typically take? A: Standard shipping within the US generally takes 7–14 business days. International delivery times are estimated at 14–31 business days. Please note that these are estimates, and transit times may vary due to location or customs processing.
Q: Do I receive tracking information for my order? A: Absolutely. Once your order is processed and shipped, the tracking details will be promptly updated. You can easily monitor your package's status directly on our [Track Your Order] page.
Q: Does Odor Therapy ship internationally? A: Yes, we ship worldwide. We are delighted to share the serene ambiance of Odor Therapy with customers across the globe.
🔄 Returns and Exchanges
Q: What is your return policy? A: We accept returns within 30 days of delivery. To be eligible for a return, please contact the store's customer service team : contactodortherapy@gmail.com
Q: How do I initiate a return or exchange? A: Please contact our dedicated customer service team with your order number. We will provide clear instructions and guide you through the return process step-by-step.
💳 Payments and Security
Q: What methods of payment do you accept? A: We accept all major credit cards, PayPal, and other secure payment options displayed at checkout. Your transaction security is our priority.
📦 Resolving Order Issues
Q: What should I do if my order is delayed or hasn't arrived? A: First, please check the latest update using your tracking number on the [Track Your Order] page. If your package appears stuck, significantly delayed, or if you encounter issues with the tracking details, please contact us immediately for assistance.
Q: I received a damaged or incorrect product. How can this be resolved? A: We sincerely apologize for any error. Please contact us within 7 days of receiving your delivery, attaching photos of the item and the packaging. We are committed to making it right, and we will arrange for a prompt refund or replacement.
💡 General Information
Q: Why choose Odor Therapy for my aroma diffuser needs? A: Odor Therapy specializes in elegant, high-quality aromatherapy diffusers, particularly our unique jellyfish design. We blend innovative technology with sophisticated aesthetics to enhance your wellness and home environment. We stand behind our curated products with reliable worldwide shipping, secure purchasing, and professional customer support.